Help Page & FAQ
Questions or Comments?
Please contact us. We would love to hear from you!
- How much does shipping cost?
- How long will it take for my order to arrive?
- How will my package be shipped?
- Does my product come with a Warranty?
- Which days do you ship?
- Who is your shipping carrier?
- Where do you ship from?
- Is shipping free to Alaska and Hawaii?
- Will I have to sign for my package?
- Do you ship to P.O. Boxes?
- Do you ship internationally?
- What is your payment policy?
- Do you take payment over the phone?
- Do you accept checks or money orders?
- Do I have to pay sales tax?
- What’s your return policy?
Shipping is Always FREE! Every Order, Every Day!
There are also upgraded shipping options and for a nominal fee you will receive your order quicker.
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How long will it take for my order to arrive?
Tokin Deals offers rapid order processing with same day shipping for most orders placed Monday – Friday before 1:00pm EST. Most orders will arrive in just 2 to 3 business days with our standard shipping method. These times are just estimates based on average travel times. Actual transit times may vary. Please allow extra time during holidays and other peak shipping times.
How will my package be shipped?
We place a very high value on your privacy, so your orders will always be shipped in plain, unmarked packaging. Our packaging is inconspicuous with no indication of the contents on the outer packaging; no Tokin Deals logo, no product indications. The return label on your package will indicate “Shipping Department”, along with our address.
Does my product come with a Warranty?
Tokin Deals is a certified reseller and only offers 100% Authentic brand name products. Your item is guaranteed to be exactly as described and authenticity is never in question since we thoroughly screen our suppliers. Warranty varies by product and Tokin Deals is able to offer any warranty that is offered by the manufaturer of the product. There are certain products that do not come with warranties. More information about the warranty for a particular product can be found on the product page on the “Additional Information” tab.
Tokin Deals is able to fulfill orders Monday through Friday. Our Shipping Policy features rapid order processing with same-day shipping for most orders placed Monday – Friday before 2:30pm EST.
We ship with FedEx, FedEx Express, and the United States Postal Service (USPS).
Orders are shipped from warehouses located across the United States including location in South Florida, New Jersey, and Texas. Our sophisticated order management system will ship your package from the closest location with available inventory. Please contact us for details regarding availability.
Is shipping free to Alaska and Hawaii and Puerto Rico?
Yes, standard shipping is free to the U.S. on all orders.
Will I have to sign for my package?
Some orders will be subject to a confirmation signature. This is usually based on the order value and will be at the sole discretion of Tokin Deals. We will notify you if a signature will be required for your order.
We do NOT ship to Post Office Boxes. A verified address will be required for shipping purposes. Larger orders and most vaporizers are shipped with FedEx, which offers a sophisticated tracking system.
Do you ship internationally?
No. At this time we do NOT offer international shipping.
What is your payment policy?
We accept credit card payments through our Secure Checkout System only. You can check out as a guest using a credit card or debit card. You will also have the option to create a user account for faster checkout on your next visit to our website.
Do you take payment over the phone?
No. At this time we do NOT accept payments over the phone.
We accept verified credit card payments only. You can check out as a guest using a credit card or debit card.
Do you accept checks or money orders?
No. At this time we do NOT accept checks or money orders.
We accept verified credit card payments only. You can check out as a guest using a credit card or debit card.
Only residents of Florida and Nevada are required to pay sales tax.
If you need to return or exchange your purchase for any reason, just ship back to us unopened in brand new condition within 30 days of your purchase. Product must be in the same condition as when shipped. The product cannot be returned, if it has been installed, modified, or used in any way. After 30 days your order will be assumed satisfactory and claims of shipment errors or requests for return will not be accepted. Just shoot us an email at orders@tokindeals.com first to get your return instructions. Returns without notification may be delayed or sent back to the sender.
*** PLEASE NOTE THAT THIS ITEM CANNOT BE RETURNED IF IT HAS BEEN USED ***
*** PLEASE NOTE THAT E-LIQUIDS CANNOT BE RETURNED. ALL SALES ARE FINAL ON E-LIQUIDS ***
Returns must be in NEW condition
Technical issues after use can be addressed with support provided by the manufacturer or product warranty terms and conditions. Tokin Deals does not offer any warranty on products. We cannot be held responsible for any failed product during or after installation.
THANKS FOR UNDERSTANDING
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